Please read the following important terms and conditions before you buy anything on our website and check that they contain everything that you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, then you can get a refund;

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means the owner of Amaiz trading as Amaiz; and

‘You’ or ‘your’ means the person using our site to buy goods from us.

If you do not understand any of this contract and want to talk to us about it, please contact us by email [email protected]


1. Introduction

1.1  If you buy goods from our website, you agree to be legally bound by this contract.

1.2  You may only buy goods from our site for non-business reasons.

1.3  This contract is only available in English. No other languages will apply to this contract.

1.4  When buying any goods you also agree to be legally bound by:

1.4.1  our Website Terms and Conditions and any documents referred to in them;

1.4.2  extra terms which may add to, or replace some of, this contract.

1.4.3  specific terms which apply to certain goods.

All of the above documents form part of this contract as though set out in full here.


2 . Information we give you

2.1  By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1  read the acknowledgement email (see clause 4.2.1); or

2.1.2  contact us using the details provided.

2.2  The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3  If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.


3.  Your privacy and personal information

3.1  Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

3.2  Our Privacy Policy is available at


4.  Ordering goods from us

4.1  Below, we set out how a legally binding contract between you and us is made.

4.2  When you place an order on our website, please read and check your order carefully before submitting it.

4.2.1  When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.2.2  We may contact you to say that we do not accept your order. This is typically for the following reasons:

(a)  the goods are unavailable;

(b)  we cannot authorise your payment;

(c)  you are not allowed to buy the goods from us;

(d)  we are not allowed to sell the goods to you;

(e)  you have ordered too many goods; or

(f)  there has been a mistake on the pricing or description of the goods.

4.2.3  We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

(a)  a legally binding contract will be in place between you and us; and

(b)  we will dispatch the goods to you.

4.3  We will process your order Monday to Friday excluding UK Bank Holidays. We operate a limited service between December 24 and January 2 so there may be a delay in processing your order during this period.

4.4  If you are under the age of 18 you may not be able to buy certain goods because you are too young. These are set out on the relevant webpage for the goods.


5.  Right to cancel this contract

5.1  We believe all of our products should meet the high standards of our customers so if you are not completely satisfied with your online purchase, we are happy to refund unworn, items provided that you notify us within 14 days (from the day the goods were delivered to you) of the cooling off period. This is referred to as cancellation of the contract. 

5.2  You then have a further 14-27 days (dependant on when you notified us) to return the item to us.

5.3  For full details of our returns service and policy, please see our website 


6.  Effects of cancellation

6.1  If you cancel this contract, we will reimburse to you all payments received from you (except for the supplementary costs arising if you chose a type of delivery other than standard delivery fees).

6.2  We may make a deduction from the reimbursement for loss in value of any goods supplied, or may not be able to provide a refund, if:

6.2.1  the loss is the result of unnecessary handling by you,

6.2.2  the goods are returned not in its original condition, are damaged or missing parts for reasons not due to our error,

6.2.3  any item returned more than 30 days after delivery.

6.3  We will make the reimbursement without undue delay, and not later than:

6.3.1  14 days after the day we received back from you any goods supplied; or

6.3.2  (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

6.3.3  if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

6.4  We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement.

6.5  If you have received goods, you should follow the returns policy stated on our and:

6.5.1  you shall send back the goods to us without undue delay and in any event not later than 30 days from the date of delivery, 

6.5.2  you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods, and

6.5.3  please be aware that we do not accept returns on certain products due to health and hygiene reasons.


7. Delivery

7.1  We use third party couriers to deliver our goods. If you want to see your delivery options, visit our website before you place your order.

7.2  If something happens which:

7.2.1  is outside of our control; and

7.2.2  affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

7.3  Delivery of the goods will take place when we deliver them to the address that you gave to us.

7.4  Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

7.4.1  let you know;

7.4.2  cancel your order; and

7.4.3  give you a refund.

7.5  If nobody is available to take delivery, please contact us using the contact details provided.

7.6  You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

7.7  We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

7.8  If we are unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products, however, you may incur additional costs of re-delivery (even where the initial delivery was free of charge).

7.9  Delivery will usually take place Monday to Friday but excluding all UK Bank Holidays. 

8. Payment

8.1  We accept payment through PayPal; we do not accept cash. PayPal is our main handling merchant and non account holder transactions are made through them.

8.2  We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3  We may need to use extra security steps via Paypal.

8.4  If your payment is not received by us and you have already received the goods, you:

8.4.1  must pay for such goods within 14 days; or

8.4.2  must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

8.5  If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

8.6  Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 5 and 6.

8.7  The price of the goods:

8.7.1  is in pounds sterling (£)(GBP);

8.7.2 includes VAT at the applicable rate; and

8.7.3 does not always include the cost of delivering the goods (if you want delivery options and costs, visit our webpage).

9. Nature of the goods

9.1  The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

9.1.1  are of satisfactory quality;

9.1.2  are fit for purpose;

9.1.3  match the description, sample or model; and

9.2  We must provide you with goods that comply with your legal rights.

9.3  The packaging of the goods may be different from that shown on the site.

9.4  While we try to make sure that:

9.4.1  all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 7% in such weights, sizes and measurements; and

9.4.2  the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

9.5  Any goods sold:

9.5.1  at discount prices;

9.5.2  as remnants; or

9.5.3  as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

9.6  If we can’t supply certain goods we may need to substitute them with alternative goods of equal standard and value or refund your payment. In this case:

9.6.1  we will let you know if we intend to do this but this may not always be possible; and

9.6.2  you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.


10. Faulty goods

10.1  Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

10.1.1  contact us using the details provided; or

10.1.2  visit the Citizens Advice website or call 03454 04 05 06.

10.2  Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

10.3  Please contact us, if you want:

10.3.1  us to replace the goods;

10.3.2  a price reduction; or

10.3.3  to reject the goods and get a refund.


11. End of the contract

If this contract is ended under Clause 5 above it will not affect our right to receive any money which you owe to us under this contract.


12 . Limit on our responsibility to you

12.1  Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

12.1.1losses that:

(a)  were not foreseeable to you and us when the contract was formed; or

(b)  that were not caused by any breach on our part;

12.1.2  business losses; and

12.1.3  losses to non-consumers.


13. Disputes

13.1  We will try to resolve any disputes with you quickly and efficiently.

13.2  If you are unhappy with:

13.2.1  the goods

13.2.2  our service to you

13.2.3  any other matter

please contact us as soon as possible.

13.3  If we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you

13.4  You may use Alternative Dispute Resolution (ADR) to resolve the dispute with us, before court proceedings.

13.5  If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.

13.6  The laws of England and Wales only will apply to this contract.


14. Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.